| Corporate Services Group |
| The Corporate Service Group (CSG) provides staff and corporate support services that enable effective and efficient operations, ensure strong governance and help build capabilities and capacity for long term sustainability. | Finance Division
The Finance Division (FD) formulates and implements financial policies and procedures for NEA. It ensures optimal deployment of financial resources across the organisation to achieve NEA’s mission and goals effectively. As Business Partners, it provides financial advice and works closely with its internal stakeholders to execute operations efficiently.
Human Resource and Organisation Development Division
The Human Resource and Organisation Development Division (HRODD) builds organisational capability and achieves organisational excellence through the development and implementation of human capital initiatives and programmes. HRODD partners the Unions and Divisions to achieve NEA’s business priorities with an agile, engaged and future-ready workforce. Key initiatives include Strategic Workforce Planning and Transformation, Leadership and Culture Development, Talent Management, Employee Relations and Engagement, and HR Digitalisation.
Procurement and Administration Services Division
The Procurement and Administration Services Division (PASD) ensures the integrity of NEA's procurement process and provides stewardship of administration services. PASD establishes, implements and oversees the procurement policies and frameworks, as well as provides advice in ensuring the standards of integrity are maintained throughout the procurement value chain. PASD strives to serve as the Business Partner to NEA's Divisions to support their business needs in enhancing the user experience in both procurement and administration services.
Singapore Environment Institute
The Singapore Environment Institute (SEI) is the training and knowledge management division responsible for building an agile, resourceful and resilient NEA workforce. SEI delivers in-house training and oversees NEA’s knowledge management initiatives and records management practices. The Institute also conducts capacity-building workshops catering to selected foreign government officials.
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| Hawker Centres Group |
| The Hawker Centres Group (HCG) endeavours to enhance our hawker centres as clean and vibrant social spaces that bond the community, ensure the availability of affordable and accessible food options for Singaporeans, and safeguard our hawker culture. To this end, the Group undertakes the formulation of hawker-related policies and active management of existing and new hawker centres in Singapore. | Place Management and Operations Division
The Place Management and Operations Division (PMOD) manages the stall tenancies of NEA-managed hawker centres and oversees the facilities and cleaning operations of MSE-owned hawker centres.
Policy, Planning and Engagement Division
The Policy, Planning and Engagement Division (PPED) formulates and reviews policies that support the hawker trade and culture and develops programmes to ensure that hawker centres continue to be clean and vibrant community dining rooms and social spaces. Operator Management Division
The Operator Management Division (OMD) oversees the end-to-end processes of hawker centres managed by Socially-conscious Enterprise Hawker Centre (SEHC) operators and Managing Agents.
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| Joint Operations and Technology Group |
The Joint Ops and Technology Group (JOTG) strengthens ops-tech and policy-tech integration across NEA, as well as the flow through of Research & Development to the Environmental Services industry; and drives NEA's transformation agenda through process excellence, digitalization, championing the use of innovative tech and development of new tech capabilities. It also drives NEA's broader Science & Technology agenda and initiative while coordinating the agency's response to incidents and crises. The group is also committed towards fostering workplace safety and health as a shared commitment within NEA to maintain a safe and healthy work environment for all.
| Environmental Technology and Industry Development Division
The Environmental Technology and Industry Development Division (ETIDD) drives NEA’s research, innovation, and industry development efforts to strengthen Singapore’s environmental services sector and enhance operational effectiveness. ETIDD oversees NEA’s Research and Innovation (R&I) and Science and Technology (S&T) strategies, including operations-technology visioning, technology master planning and R&D programme development and management. It ensures effective translation of research into practical solutions, enabling the integration of science and technology into NEA’s operations. It also advances the development of a vibrant Environmental Services (ES) industry, building a capable, innovative, and globally competitive sector across cleaning, waste management, and pest management. This includes industry transformation through research, innovation and digitalisation, supporting internationalisation, and planning for critical enablers such as manpower and land resources. Working closely with local and international partners, ETIDD connects research, technology deployment, and industry development to deliver a clean, sustainable environment for Singapore.
Information Technology Division
The Information Technology Division (ITD) is responsible for the management of infocomm planning and governance for NEA. ITD provides Info-Communication Technology (ICT) solutions, consultancy and project management for on-time delivery of ICT systems to enable NEA to achieve their mission and corporate objectives. ITD manages the maintenance, support of ICT systems and infrastructure services to ensure NEA daily operations are carried out smoothly. ITD also identifies emerging technologies in the market which can be recommended for adoption or used in pilot projects.
Joint Operations Division
The Joint Operations Division (JOD) oversees the roles and functions of the Joint Operations Planning Department (JOPD), Joint Decontamination Operations Department (JDOD), Joint Operations Logistics Department (JOLD) and Response and Recovery Plans Department (R2PD). JOD coordinates all of NEA’s Joint Ops plans and responses across Divisions/Departments and Agencies during peacetime and crisis. The division also oversees the overall construct of NEA Response and Recovery Force, including terrain decontamination operations during a related incident in Singapore.
Transformation and Standards Division
The Transformation and Standards Division (TSD) leads the implementation of key transformation initiatives and agency- wide strategic systems to achieve operational efficiency and effectiveness. Driving the deployment of business analytics, artificial intelligence and other cutting- edge digital technologies, the Division aims to position NEA to be Future Ready i.e. being Relevant, Responsive and Resilient to meet the challenges and seize the opportunities in a changing strategic environment. The division also drives efforts to advance Singapore's environmental service delivery standards through development and review of standards, improving productivity of ES industry through implementation of process and productivity enhancement programmes and efforts such as outcome-based contracts, and the Productivity Solutions Grant for the ES industry.
Workplace Safety and Health Division
The Workplace Safety and Health Division (WSHD) maintains oversight of WSH culture, capabilities, governance and compliance. WSHD partners NEA’s leadership, WSH Committees, Safety Offices and Divisions to drive NEA-wide WSH initiatives to achieve a safe and healthy workplace.
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| Public Engagement Group |
The Public Engagement Group (PEG) leads in NEA’s public engagement efforts to inculcate a sense of ownership and responsibility for the environment. The Group drives and strengthens NEA’s brand equity through strategic corporate communications, 3P engagements and service excellence to build support for our policies and programmes. | 3P Network Division
The 3P Network Division (3PND) leads NEA’s educational and publicity efforts through campaigns, partnerships, outreach, and engagement across the 3P sectors—People, Public, and Private. 3PND connects, engages, empowers, and mobilises communities and stakeholders, guiding them along NEA’s journey and inspiring action for a cleaner, greener, and more sustainable future.
Corporate Communications Division
The Corporate Communication Division (CCD) strengthens NEA’s identity as the national agency responsible for maintaining Singapore’s clean-living environment, safeguarding high public health standards, and providing authoritative weather and climate services. CCD also fosters public understanding of, and builds support for NEA's initiatives and efforts and serves as the guardian of NEA’s brand and image.
Service Quality Division
The Service Quality Division (SQD) drives operational and service excellence initiatives to elevate quality and citizen-centric service delivery across NEA. This is achieved through enhancing service delivery and strengthening service culture and capabilities. Additionally, SQD conducts operational excellence and resilience audits, and feedback investigations.
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| Strategic Planning and Policy Group |
| The Strategic Planning and Policy Group (SPPG) handles corporate planning, corporate KPIs, enterprise risk management, research and statistics, strategic and long-term policy planning and formulation as well as safeguarding and advancing Singapore’s international environmental interests.
| Operations Transformation Division
The Ops Transformation Division (OTD) supports the Chief Stewards in reviewing and transforming the concept of operations centrally. OTD works closely with line Divisions to strengthen their operations in achieving better operational excellence, safety and resilience. It also supports line Divisions in reviewing and validating the robustness of Standard Operating Procedures and risk management at the system’s level.
Organisational Planning and Research Division
The Organisational Planning & Research Division (OPRD) is responsible for organisational planning, including organising corporate events and KPI reporting. It also manages enterprise risks and risk framework implementation across Groups and Divisions. The research side supports Groups and Divisions with statistical and behavioural insights, through surveys, behavioural studies, research and data analyses. Policy Division
The Policy Division (PD) conducts overall strategic planning, formulation of strategic policies related to environmental protection and public health; as well as the safeguarding and advancing of Singapore’s environmental interests at bilateral, regional and multilateral international fora.
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