Contact Us

Overview

The Customer Service Centre at the Environment Building is closed permanently. 

To access our e-services and forms, please visit our ePortal at www.eportal.nea.gov.sg.

For payment of fines, you can do so at any AXS/SAM kiosks and Post Offices. Please visit www.axs.com.sg for locations of AXS kiosks, www.singpost.com for locations of Post Offices, and www.mysam.sg for SAM kiosk locations.

For submission of feedback, please use our Online Feedback Form at www.nea.gov.sg/feedback or the myENV or One Service mobile apps (available on App Store and Google Play). 

For general enquiries, we encourage you to use our virtual assistant, AskJamie.

Services at the One-stop Information and Service Centre for Hawkers at HDB Hub are available for hawkers with appointments only. For hawkers with transactions that cannot be conducted online, we will reach out to you to make an appointment to visit our centre.

If you need in-person assistance on accessing our e-services, you may visit:

  Public Service Centre 
  Our Tampines Hub
  1 Tampines Walk
  Singapore 529649
  Opening hours: 9am – 6pm, Monday – Sunday (Closed on public holidays) 

Otherwise, please call our NEA Hotline for help with the e-services.

You can report cases where safe distancing is not being practised, via the dedicated function on the One Service App. The information provided will help the relevant agencies to know where the “hotspots” are, which require further enforcement and patrolling action.

Download the app: App Store | Google Play


Contact Us
If you have any enquiries or feedback*, you may wish to:

*Report a littering offence 
*If you wish to report a littering offence which was committed from a vehicle, please provide the following in writing: 
  a) Full particulars (Name, NRIC or passport number, residential address)
  b) Contact number (preferably mobile number)
  c) Offence details (date, time, location, vehicle number) 
  d) Photo or video evidence, if available. Such evidence submitted must be sufficiently clear so as to identify the vehicle (car plate number) and the alleged offender 

Please note that you may be required to assist our officers in further investigations. In the event the case proceeds to court, you will be required to be a witness, submit a witness statement, etc. 

Reporting of potential fraud and related misconduct
An independent channel to report on incidents of fraud or misconduct occurring within NEA or relating directly to NEA's staff, in good faith, without fear of reprisal, for appropriate investigation and action.

Browse whistleblowing page to access the online whistleblowing channel.

Any feedback or enquiries not relating to potential fraud and related misconduct should be submitted via the Online Feedback Form or myENV. Alternatively, please call our hotline at 6225 5632 (i.e. local call) or +65 6225 5632 (i.e. overseas call).

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