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Overview

To access our e-services and forms, please visit our ePortal at www.eportal.nea.gov.sg.

For information on offence details and payment of fines, please visit www.go.gov.sg/offence.

For general enquiries, we encourage you to use our virtual assistant, Ask Captain Green.

One-stop Information and Service Centre at HDB Hub

Services at the One-stop Information and Service Centre at HDB Hub are accessible for Hawkers with reduced waiting time for those with appointments. For hawkers with transactions that cannot be conducted online, please contact us to make an appointment to visit our centre.

The opening hours for One-stop Information and Service Centre are 8.30am - 5.30pm from Monday to Friday (closed on public holidays).

If you need in-person assistance on accessing our Hawkers related e-services, you may also visit below ServiceSG Centres during their operating hours (link here):

ServiceSG Centre Ang Mo Kio
ServiceSG Centre Bukit Merah
ServiceSG Centre One Punggol
ServiceSG Centre Our Tampines Hub
ServiceSG Centre Woodlands
ServiceSG Centre Bukit Canberra at Canberra Link
ServiceSG@Kampong Chai Chee CC at Bedok North Street
ServiceSG@Keat Hong CC at Choa Chu Kang Loop
ServiceSG@Nee Soon Central CC at North Point Drive
ServiceSG@The Frontier CC at Jurong West Central

Contact Us

Suspected scams
Government officials will NEVER ask you to transfer money or disclose bank log-in details over a phone call. Visit ScamShield or call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam.

Verify NEA officer’s identity

To verify the identity of the NEA officer who has contacted you, please use the NEA Officer Validation, or call us at 6225 5632.

Report environmental-related issues

To report issues like cleanliness, pests and maintenance of greenery and infrastructure, you can do so via the dedicated function on OneService app (App Store | Google Play store). The app will help to direct your feedback to the relevant Town Council or authorities such as HDB, NEA, LTA and NParks. There is no need for you to indicate which agency is responsible.

For other feedback or enquiry on environmental issues, you may wish to:

Submit via the Online Feedback Form

Submit via the mobile application, myENV.
(You may download the application at Google Play and Apple App Store)

Call our hotline at 6225 5632
(or +65 6225 5632 if you are calling from overseas)

Reporting of potential fraud and related misconduct

An independent channel to report on incidents of fraud or misconduct occurring within NEA or relating directly to NEA's staff, in good faith, without fear of reprisal, for appropriate investigation and action.

Browse whistleblowing page to access the online whistleblowing channel.

Any feedback or enquiries not relating to potential fraud and related misconduct should be submitted via the Online Feedback Form or myENV. Alternatively, please call our hotline at 6225 5632 (i.e. local call) or +65 6225 5632 (i.e. overseas call).

Suggestions on regulatory matters to Pro Enterprise Panel