The Customer Service Centre at the Environment Building is closed permanently.
To access our e-services and forms, please visit our ePortal at
www.eportal.nea.gov.sg.
For information on offence details and payment of fines, please visit
www.go.gov.sg/offence.
For submission of feedback, please use our Online Feedback Form at
www.nea.gov.sg/feedback or the myENV or One Service mobile apps (available on App Store and Google Play).
For general enquiries, we encourage you to use our virtual assistant, Ask Jamie.
One-stop Information and Service Centre at HDB Hub
Services at the One-stop Information and Service Centre for Hawkers at HDB Hub is opened for hawkers with appointments only. For hawkers with transactions that cannot be conducted online, please contact us to make an appointment to visit our centre.
If you need in-person assistance on accessing our Hawkers related e-services, you may also visit:
ServiceSG Centre
Our Tampines Hub
1 Tampines Hub Walk
#01-21
Singapore 528523
Opening hours: 9am – 6pm, Monday – Sunday (Closed on public holidays)
ServiceSG@Nee Soon Central CC
Northpoint City
(Near Berth B8 in Yishun Bus Interchange)
1 North Point Drive
Singapore 768019
Opening hours: 10am – 6pm, Monday – Sunday (Closed on public holidays)
ServiceSG@The Frontier CC
The Frontier Community Place
60 Jurong West Central 3
#01-01
Singapore 648346
Opening hours: 10am – 6pm, Monday – Sunday (Closed on public holidays)
Otherwise, please call us at 6225-5632 for assistance.
You may call us at 6225 5632 to report suspected scams or verify the identity of the NEA officer who has contacted you.
For more information on scams or to seek scam-related advice, visit
www.scamalert.sg If you have any enquiries or feedback*, you may wish to:
To report issues like cleanliness, pests and maintenance of greenery and infrastructure, you can do so via the dedicated function on One Service app (
App Store |
Google Play store). The app will help to direct your feedback to the relevant Town Council or authorities such as HDB, NEA, LTA and NParks. There is no need for you to indicate which agency is responsible.
| *Report a littering offence |
*If you wish to report a littering offence which was committed from a vehicle, please provide the following in writing:
a) Full particulars (Name, NRIC or passport number, residential address)
b) Contact number (preferably mobile number)
c) Offence details (date, time, location, vehicle number)
d) Photo or video evidence, if available. Such evidence submitted must be sufficiently clear so as to identify the vehicle (car plate number) and the alleged offender
Please note that you may be required to assist our officers in further investigations. In the event the case proceeds to court, you will be required to be a witness, submit a witness statement, etc.
| Reporting of potential fraud and related misconduct |
An independent channel to report on incidents of fraud or misconduct occurring within NEA or relating directly to NEA's staff, in good faith, without fear of reprisal, for appropriate investigation and action.
Browse whistleblowing page to access the online whistleblowing channel.
Any feedback or enquiries not relating to potential fraud and related misconduct should be submitted via the
Online Feedback Form or
myENV. Alternatively, please call our hotline at 6225 5632 (i.e. local call) or +65 6225 5632 (i.e. overseas call).