Customer Profile and Worker Management
You can delete those profiles that are not in use only if there are no records tied to the profile. However, if the customer profile has any records such as the ones listed below, you will not be able to remove the customer profile.
a. active, expired (but not cancelled) and suspended licence
b. licence application
c. active service request
d. open service request
You should be able to view basic information on the following licence and service records under your customer profile if they were applied for under that customer profile:
a. active, expired (but not cancelled) and suspended licences
b. active service requests or subscriptions
c. service requests or subscriptions closed in the last 2 years
You will not be able to view licence application information, cancelled licences and service request or subscription details from more than 2 years ago.
For NRIC or FIN holders, the notification would inform you to go to NEA ePortal to accept or reject the request. Please login to NEA ePortal via Singpass (for individuals) to view the request on “Customer Profile and Worker Management”. Under the “Pending” tab, you can accept or reject the addition to the organisation’s customer profile. If you have accepted the request, you will see the organisation and its customer profile listed under the “Registered” tab. If you have rejected the request, you will see the details under the “Rejected” tab.
For individuals without NRIC or FIN with licence or registration tied to their passport number, please inform NEA to accept or reject the request on your behalf via NEA online feedback form or myENV app, or email us at NEA_RPNSD_Licence@nea.gov.sg.
Dose Monitoring Services
NEA will endeavour to send an email notification two months before the subscription expiry date to remind subscribers to renew the subscription. The email notification will include a PDF form for the subscriber to complete and email back to NEA. NEA will process the renewal and a payment notification will be sent to the subscriber to make payment via NEA ePortal.
In the event that the email notification is not received, please contact NEA at NEA_RPNSD-TLD@nea.gov.sg.