Corporate Functions

Terms of Use

Thank you for visiting the National Environment Agency ("NEA") website ("this Site"). By accessing and using any part of this Site, you shall be deemed to have unconditionally accepted to be legally bound by these Terms of Use. If you do not agree to any of these Terms of Use, please do not use this Site and/or the online services.

  2. These Terms of Use may be changed from time to time at the absolute discretion of NEA. All changes will be posted on this page, and your use of this Site after such changes have been posted will constitute your unconditional agreement to the modified Terms of Use and all of the changes. You should therefore read this page carefully each time you visit this Site.

  4. 2.1 This Site is the official NEA website. It is owned, operated and maintained by NEA.

    2.2 The materials located on this Site including the information, trade and service marks and any software programs ("the Contents"), are protected by copyright, trademark and other forms of proprietary rights. All rights, title and interest in the Contents are owned by, licensed to or controlled by NEA.

  6. Please click here to review this Site's Privacy Statement.

  8. 4.1 Except as otherwise provided, the Contents of this Site shall not be reproduced, republished, uploaded, posted, transmitted or otherwise distributed in any way, without the prior written permission of NEA.

    4.2 Subject to Clause 4.3, to use any parts of the Contents of this Site, the user must seek NEA's permission in writing, stating the:

    • contents for use;
    • intent of use;
    • manner of use;
    • time frame of use; and
    • identity of the user.

    NEA reserves the right to refuse permission without declaring reason(s) and/or if the information submitted by the user is deemed insufficient.

    4.3 You may use, hyperlink, copy and distribute the Contents solely for personal, internal, non-commercial or informational purposes only. You may download one copy of any information provided in this Site onto a single computer for your own personal, non-commercial use provided that you keep intact all accompanying copyright and other proprietary notices. You may not display, distribute or otherwise use any of the Content for any commercial purpose unless you receive specific written consent from NEA.

    4.4 Modification of any of the Contents or use of the Contents without NEA's written permission or for any other purpose outside the scope of NEA's permission will be a violation of NEA's copyright and other intellectual property rights. Graphics and images on this Site are protected by copyright and may not be reproduced or appropriated in any manner without the prior written permission of NEA and/or their respective copyright owners.

    4.5 You may not use any symbol or representation identical with that of NEA, or which so resembles NEA’s symbol or representation as to deceive or cause confusion, or to be likely to deceive or to cause confusion. This would include but not be limited to the usage of NEA’s logo or name in a manner that would imply NEA’s affiliation with or endorsement, sponsorship, or support of a third party product or service, or on or in connection with any web site, product, packaging, manual, promotional or advertising material, or for any other purpose.

    4.6 The design and layout of this Site is protected by intellectual property and other laws and may not be copied or imitated in whole or in part. No logo, graphic, sound, image or search engine from this Site may be copied or transmitted unless expressly permitted by NEA.

  10. The Contents of this Site are provided on an “as is” basis without any representations or warranties of any kind. While NEA has made every reasonable effort to ensure that the information contained in this Site has been obtained from reliable sources, NEA shall not be responsible for any errors or omissions, or for the results obtained from the use of such information.

    To the fullest extent permitted by law, NEA does not warrant and hereby disclaims any representation or warranty:

    • as to the accuracy, completeness, correctness, reliability, timeliness, non-infringement, title, merchantability, quality or fitness for any particular purpose of the Contents of this Site; and
    • that the Contents available through this Site or any functions associated therewith will be uninterrupted or error-free, or that defects will be corrected or that this Site and the server is and will be free of all viruses and/or other harmful elements.

    NEA shall also not be liable for any damage, loss or expense of any kind howsoever caused as a result (direct or indirect) of the use of this Site, including but not limited to any damage, loss or expense whatsoever suffered as a result of reliance on the Contents contained in or available from this Site. 

    The information provided herein is to give a better understanding of the user's obligations and does not constitute professional or legal advice. While every effort is made to ensure that the Contents herein are consistent with existing law and practice, members of the public are advised to refer to the relevant legislation or to professional advice to be certain of their legal obligations.

  12. NEA reserves all rights to deny or restrict access to this Site to any particular person, or to block access from a particular Internet address to this Site, at any time, without ascribing any reasons whatsoever.

    You unconditionally agree that you will not:

    • use any robot, spider, other automatic device, or manual process to monitor or copy any pages within this Site or the Contents without NEA’s prior written permission;
    • use any device, software or routine to interfere or attempt to interfere with the proper working of this Site; or
    • take any action that imposes an unreasonable or disproportionately large load on NEA’s servers.

  14. 7.1 We will use available technology to protect the security of communications made through the Website. Notwithstanding the above, we do not accept liability for the security, authenticity, integrity or confidentiality of any transactions or other communications made through the Website. You carry out any transactions or communications at your own risk.

    7.2 Internet communications may be susceptible to interference or interception by third parties. Despite our best efforts, we make no warranties that the Website is free of infection by computer viruses or other unauthorised software.

    7.3 You should take appropriate steps to keep your information, software and equipment secure. This includes clearing your Internet browser cookies and cache before and after using any services on the Website.

    7.4 You should keep your passwords confidential and secure that there is no unauthorised use of the passwords. NEA will not request for your Passwords by e-mail or other modes of communication, other than as an authentication key for entry into and transactions over the Website.

    7.5 We may rely and act on any transaction submitted on the Website as conclusive evidence that your organisation has authorised the making of the transaction and you shall not be allowed to allege that the transaction was not authorised by your organisation, unless notice of the unauthorised use is given to us pursuant to cl 7.7.

    7.6 You shall immediately notify ("our Contact") in writing if you reasonably believe that your Password is lost, damage, compromised, or used in an unauthorised manner. Our Contact will provide an acknowledge confirming receipt of this notice as soon as reasonably practicable. We are not deemed to have received such notice unless our Contact has acknowledged receipt in writing.

    7.7 On receiving such notice from you pursuant to Clause 7.6, we will as soon as reasonably practicable, use reasonable endeavours to stop the processing of transactions originating from the compromised Password. You will be bound by all transactions which we relied upon before such suspension or termination, or the processing of which we were unable to stop.

    7.8 For infocomm security tips, please visit

  15. FEES
  16. We reserve the right to introduce new fees from time to time. We are not responsible for any fees charged by any other Internet site (not provided by us).

  18. You represent and warrant that (i) the credit card / direct debit card information you supply to us via the Website is true, correct and complete and (ii) the charges you incur will be honoured by your credit card / direct debit company and (iii) you shall pay the charges you incur including all applicable fees.

  19. REFUND
  20. For any request for a refund of the amount paid, please submit via the Online Feedback form at and provide the following details, unless otherwise stated in the specific Service’s webpage:
    · Transaction identification number
    · Reasons for cancellation or refund

  22. This Site contains hyperlinks to websites which are not maintained by NEA nor controlled by NEA. NEA shall not be responsible for the contents of such websites and shall not be liable for any damages or loss arising from access to such websites. Use of the hyper-links and access to such websites are entirely at your own risk.

    All hyperlinks to other websites are provided as a convenience to you as a user of this Site. The inclusion of any hyperlink shall not imply the endorsement by NEA of the hyperlinked website. In no circumstances shall NEA be considered to be associated or affiliated in whatever manner with any trade or service marks, logos, insignia or other devices used or appearing on websites to which this Site is linked.

  24. Except as set forth below, caching and links to, and the framing of this Site or any of the Contents are prohibited:

    Linking to the Homepage: You may link to the Homepage of this Site, upon notifying NEA in writing.

    Hyperlinking to an internal page of this Site: You must make a specific request for, and secure permission from NEA prior to hyperlinking to, or framing, this Site or any of the Contents, or engaging in similar activities.

    NEA reserves the right to impose conditions when permitting any hyperlinking to, or framing of this Site or any of the Contents.

    Your linking to, or your framing of this Site or any of the Contents will constitute acceptance of these Terms of Use. This is deemed to be the case even after the posting of any changes or modifications to these Terms of Use. If you do not accept these Terms of Use, you must discontinue linking to, or framing of this Site or any of the Contents.

    Under no circumstances shall NEA be considered to be associated or affiliated in whatever manner with any trade or service marks, logos, insignia or other devices used or appearing on websites that link to this Site or any of the Contents.

    NEA reserves all rights to disable any links to, or frames of any site containing inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topics, names, material or information, or material or information that violates any written law, any applicable intellectual property, proprietary, privacy or publicity rights.

    NEA reserves the right to disable any unauthorised links or frames and disclaims any responsibility for the content available on any other website reached by links to or from this Site or any of the Contents.

  26. These Terms of Use shall be governed and construed in accordance with the laws of the Republic of Singapore.