Environmental Cleaning Guidelines

COVID-19 Safe Management Measures

Please take note of the following updates with regards to the operations of hawker centres, markets, after-death facilities and others.

Hawker Centres and Markets

Mask-wearing
All hawker centres and markets managed by NEA and NEA-appointed operators are in an indoor setting where mask-wearing is required. Please wear your mask covering the nose and mouth fully, and practise good personal hygiene.

Dining In
Only fully vaccinated persons may dine in at all hawker centres managed by NEA and NEA-appointed operators. Unvaccinated or partially vaccinated persons can take away food from hawker centres. Vaccination status checks at entrances will no longer be required but enforcement officers will continue to carry out selective checks during their rounds to ensure that the dine-in patrons are vaccinated. 

Safe Management Measures at Hawker Centres and Markets
SafeEntry check-in and check-out will no longer be required. Safe Distancing Enforcement Officers and Ambassadors will continue to be deployed at markets and hawker centres, to remind visitors and patrons to keep their masks on after their meals. NEA is also working closely with Hawkers’ Associations and Town Councils to keep our premises safe, and regularly undertake cleaning of premises.

For more information on safe management measures at hawker centres and markets, you may refer here.

After Death Matters

Visitors to Choa Chu Kang Cemetery and all government-managed columbaria (Choa Chu Kang, Mandai and Yishun) are not required to wear masks but mask-wearing continues to be encouraged especially in crowded outdoor areas. Please keep yourself and others around you safe by observing good hygiene habits such as binning your litter and keeping our shared spaces clean.  

If you feel unwell or are sick, please stay at home, see a doctor, and avoid visiting the cemetery or columbaria. Do not prolong your stay at our facilities and avoid bringing vulnerable groups such as elderly family members or young children to our facilities.

For more information on the safe distancing measures at after-death facilities and funerals under the current COVID-19 situation, you may refer here.
NEA Customer Service Centres
To access our e-services and forms, please visit our ePortal at www.eportal.nea.gov.sg.

For payment of fines, you can do so at any AXS/SAM kiosks and Post Offices. Please visit www.axs.com.sg for locations of AXS kiosks, www.singpost.com for locations of Post Offices, and www.mysam.sg for SAM kiosk locations.

For submission of feedback, please use our Online Feedback Form at www.nea.gov.sg/feedback or the myENV or One Service mobile apps (available on App Store and Google Play).

For general enquiries, we encourage you to use our virtual assistant, AskJamie.

Services at the One-stop Information and Service Centre for Hawkers at HDB Hub are available for hawkers with appointments only. For hawkers with transactions that cannot be conducted online, we will reach out to you to make an appointment to visit our centre.

If you need in-person assistance on accessing our e-services, you may visit:

Public Service Centre 
Our Tampines Hub
1 Tampines Walk
Singapore 529649
Opening hours: 9am – 6pm, Monday – Sunday (Closed on public holidays) 

Otherwise, please call our NEA Hotline for help with the e-services.

You can report cases where safe distancing is not being practised, via the dedicated function on the One Service App. The information provided will help the relevant agencies to know where the “hotspots” are, which require further enforcement and patrolling action.

Download the app: App Store | Google Play