Environmental Cleaning Guidelines

COVID-19 Safe Management Measures

Please take note of the following updates with regards to the operations of hawker centres, markets, after-death facilities and others.

Hawker Centres and Markets

Access Control Measures at Markets & Hawker Centres
On 20 July 2021, the Ministry of Health announced that NEA and Town Councils will be progressively introducing TraceTogether-only SafeEntry and SafeEntry Gateway check-in requirements at all markets and hawker centres. This is part of our efforts to facilitate contact tracing so that potential transmission can be curbed.

NEA and Town Councils, together with operators and other agencies, have since implemented access control with SafeEntry at our markets and hawker centres. All patrons, stallholders and stall assistants must use their TraceTogether app or token to check-in. 

NEA and Town Councils will be progressively deploying personnel to assist with SafeEntry check-in at access points, to facilitate safe and more efficient entry into premises. Patrons are nonetheless reminded to be socially responsible and perform their check-ins at access points, regardless of whether or not the entry points are manned. Safe Distancing Enforcement Officers and Safe Distancing Ambassadors will continue to be deployed at markets and hawker centres, to ensure compliance with safe management measures.

Crowd Situation at Four Popular Markets
Patrons are encouraged to refer to Space Out (www.spaceout.gov.sg) to obtain crowd level information, such as the length of the queue waiting to enter these markets when they have reached the allowable capacity. 

  • Geylang Serai Market
  • Chong Pang Market (Block 104/105 Yishun Ring Road)
  • Block 20/21 Marsiling Lane
  • Block 505 Jurong West Street 52

Safe Distancing at Hawker Centres and Markets
For more information on safe distancing at hawker centres and markets, view: www.nea.gov.sg/safe-distancing-hawker-centres-and-markets

Water Quality for Cooling Towers, Swimming Pools and Water Fountains
The National Environment Agency (NEA) would like to remind all owners/occupiers of relevant premises with cooling towers (CTs), swimming pools (SPs) and water fountains (WFs) to conduct thorough cleaning and disinfection and ensure water samples pass the regulated limits before re-starting/re-opening. This is to ensure the CTs, SPs and WFs do not pose a public health risk, as failure to do so could result in the potential spread of Legionellosis and other water-borne diseases.
For more information, view:
Designated Smoking Areas
Designated Smoking Areas (DSAs) along the Orchard Road No Smoking Zone can continue to operate with safe distancing measures. Owners or operators of premises must ensure the following:
  • Crowd management
    • Use floor markers to mark standing positions of at least two metres apart within the DSA.
  •  Display of signage
    • Signage to inform the users of the maximum capacity of the DSAs.
  • Queue management
    • Mark queue lines at a distance of at least one metre apart in the direction that is away from the main pedestrian flow or at the natural entrance of the DSAs.
  • TraceTogether SafeEntry
    • Implement TraceTogether SafeEntry and put up notices to remind users to check in or check out when smoking within the DSA.
Non-compliance with the relevant safe distancing measures is an offence under the COVID (Temporary Measures) (Control Order) Regulations 2020.

NEA will continue with enforcement at smoking prohibited areas, including the Orchard Road No Smoking Zone.
Wearing of Masks
Everyone must wear a mask when outside their homes. This requirement is part of the enhanced measures introduced by the Multi-Ministry Taskforce to break the COVID-19 transmission chain. The mask-wearing requirement continues to be in effect.

Patrons and visitors are reminded to comply with the requirement when visiting hawker centres, markets, after-death facilities and other public areas. Any person who is out and wishes to smoke, may do so in an area where smoking is not prohibited under the smoking prohibition law, with the mask removed. The person is to put the mask back on as soon as he or she has finished smoking. He or she should also observe safe distancing measures. 
After Death Matters
Visits to Choa Chu Kang Cemetery and all government-managed columbaria (Choa Chu Kang, Mandai and Yishun) is permitted since Phase Two. Visitors to our facilities should remember to wear masks, and maintain safe distancing of at least one metre at all times. From 27 September 2021 through 24 October 2021, families who visit in groups are advised to limit the group size to not more than two persons. They are also reminded to keep themselves and others around them safe by observing good hygiene habits, such as binning their litter and keeping our shared spaces clean.  

Those who feel unwell or are sick should stay at home, see a doctor, and avoid visiting our facilities. Visitors are advised to not prolong their stay at the cemetery or columbaria. Families are also advised to avoid bringing along elderly family members or young children.

For more information on the safe distancing measures at after-death facilities and funerals under the current COVID-19 situation, you may refer here.
NEA Customer Service Centres
To access our e-services and forms, please visit our ePortal at www.eportal.nea.gov.sg.

For payment of fines, you can do so at any AXS/SAM kiosks and Post Offices. Please visit www.axs.com.sg for locations of AXS kiosks, www.singpost.com for locations of Post Offices, and www.mysam.sg for SAM kiosk locations.

For submission of feedback, please use our Online Feedback Form at www.nea.gov.sg/feedback or the myENV or One Service mobile apps (available on App Store and Google Play).

For general enquiries, we encourage you to use our virtual assistant, AskJamie.

Services at the One-stop Information and Service Centre for Hawkers at HDB Hub are available for hawkers with appointments only. For hawkers with transactions that cannot be conducted online, we will reach out to you to make an appointment to visit our centre.

If you need in-person assistance on accessing our e-services, you may visit:

Public Service Centre 
Our Tampines Hub
1 Tampines Walk
Singapore 529649
Opening hours: 9am – 6pm, Monday – Sunday (Closed on public holidays) 

Otherwise, please call our NEA Hotline for help with the e-services.

You can report cases where safe distancing is not being practised, via the dedicated function on the One Service App. The information provided will help the relevant agencies to know where the “hotspots” are, which require further enforcement and patrolling action.

Download the app: App Store | Google Play