NEA is consistently innovating to create capacity and achieve process excellence. As the demand for environmental services rises, it is essential to shift towards a pro-enterprise mindset through innovative solutions across regulations and practices, to ensure a safe and healthy environment for all employees.
Driving Innovation Excellence in NEA
To cultivate and sustain an innovation-driven culture, NEA has an innovation framework based on the tenets of organisation development and behavioural sciences. The framework pulls together six levers to drive innovation excellence for value creation.
Nurturing the Innovative Spirit Online
The pandemic changed the way we work in 2020 but it did not dampen our innovative spirit. For the first time, we held our annual InNEAvation Showtime online so our teams could continue to showcase outstanding innovation projects and learn from one another. Teams enthusiastically contributed ideas, such as developing data architecture and using analytics, to optimise Safe Distancing operations.
Creating a Win-win Culture of Innovation in NEA
At NEA, encouraging innovative efforts is our way of inspiring staff to keep thinking out of the box. In FY2020, 48 NEA innovation awards
1 were given to recognise individuals and project teams for their innovative spirit and solutions.
NEA attained our first international Platinum Award at the International Convention on Quality Control Circles (ICQCC), for the project ‘Optimising Ambient Air Radiation Monitoring Using a Mobile Quick Deployment Unit’. We also clinched the ICQCC Gold Award for the project ‘Enhancement of Safety for Maintenance Work at the Wet Ash Extractor'. These awards affirm our commitment to innovation and the proven strength of our innovation-driven culture.
Meeting Targets Set for Digital Transformation
Over the past year, NEA has kept on track with our target set in our Digital Government Blueprint with action plans in place to progressively digitalise our services.
We have achieved 100 per cent e-payments for NEA outbound payments, and 89 per cent e-payments for inbound payments, a progression of 9 per cent from 2019. Pre-filled government data function has been implemented for 63 per cent of our services, an improvement from 34 per cent in 2019. We have also met the target set of 25 per cent for services to offer digital option for wet ink signatures for 2020 and will continue to introduce this option to other services.