Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50 Page 51 Page 52 Page 53 Page 54 Page 55 Page 56 Page 57 Page 58 Page 59 Page 60 Page 61 Page 62 Page 63 Page 64 Page 65 Page 66 Page 67 Page 68 Page 69 Page 70 Page 71 Page 72 Page 73 Page 74 Page 75 Page 76 Page 77 Page 78 Page 79 Page 80 Page 81 Page 82 Page 83 Page 84 Page 85 Page 86 Page 87 Page 88 Page 89 Page 90 Page 91 Page 92 Page 93 Page 94 Page 95 Page 96 Page 97 Page 98 Page 99 Page 100 Page 101 Page 102 Page 103 Page 104 Page 105 Page 106 Page 107 Page 108 Page 109 Page 110 Page 111 Page 112 Page 113 Page 114 Page 115 Page 116 Page 117 Page 118 Page 119 Page 120 Page 121 Page 122 Page 123 Page 124 Page 125 Page 126 Page 127 Page 128 Page 129 Page 130 Page 131 Page 132 Page 133 Page 134 Page 135 Page 136 Page 137 Page 138 Page 139 Page 140 Page 141 Page 142 Page 143 Page 144 Page 145 Page 146 Page 147 Page 1486 7 In line with building an industry that is innovative and forward-looking, NEA will continue to drive industry promotion efforts, such as hosting the third CleanEnviro Summit Singapore, alongside the World Cities Summit and Singapore International Water Week, in July 2016. This continues to provide a valuable platform for local and overseas stakeholders to share ideas, best practices and technologies in the environmental arena. NEA’s work in proactively engaging and involving citizens in its programmes will be another area of focus. We will continue to deepen our engagement with and synergise the efforts of our volunteers, while growing our pool of community volunteers, in order to strengthen ground-up movements to promote good social behaviour. These efforts will help to move us towards the state where desired social norms are embraced and practised by everyone. Finally, all of us in NEA look forward to working with all our valued stakeholders and partners in the public, private and people sectors in the year ahead, to fulfil NEA’s vital responsibilities in building a clean and sustainable environment in Singapore. proactive people management practices. NEA was also a winner at the HR Excellence Awards, which is among the most prestigious in the United Kingdom; we received the award for Best HR Strategy Overseas, recognising NEA’s emphasis on people strategy and talent management. Looking Ahead In the face of new environmental threats such as extreme weather, the rise of infectious diseases and the effects of climate change, a continued focus for the next WY will be constant research and innovation as we continue to build and augment our expertise in the many areas that come under NEA’s purview. Such efforts would include developing scientific solutions to pre-empt dengue outbreaks as part of our comprehensive strategy for the fight against dengue. NEA will also be actively moving towards adopting new technology such as robotics, to ensure more efficient and effective operations. Another critical thrust is ensuring that NEA continues to have capabilities in its workforce to fulfil its mission into the future, such as through building greater in-house engineering capabilities, investing in capability-building of our frontline officers for better service delivery, as well as training our personnel to handle challenges encountered in today’s enforcement context. Improving productivity is also key to achieving mission success, amidst an environment of rising expectations and resource constraints. NEA will be focusing on reviewing regulations and streamlining processes to achieve greater service delivery and operational effectiveness, as well as enhancing our response processes through the integration of policy formulation, customer service, feedback management and operations. As part of NEA’s mission to provide timely and reliable weather information, NEA’s Meteorological Service Singapore (MSS) launched a free mobile app called Weather@SG which allows users to receive push notifications of heavy rain and other hazards. The app can also detect the user’s location to automatically display location-specific information such as a two- hour Nowcast, as well as temperature, rainfall and wind information. Building our People In the past WY, NEA has made good achievements in many areas of its work, from vector control, to food hygiene, to keeping Singapore clean. We have, in fact, received awards for some of our notable projects. For example, in the area of innovation, NEA teams took two of the top prizes in the Smart Nation and Connected Government categories at the FutureGov Singapore Awards 2015, while three NEA teams bagged bronze awards at International Convention on Quality Control Circles 2015 in the Public Service, Productivity and Innovation categories. The projects that won the awards include the Integrated Environment System that connects all NEA’s environmental sensors that detect and manage environmental and public health risks, as well as a platform which allows officers to identify noisy worksites, excess noise levels and manage public feedback. Our success is due in no small way to the commitment and hard work of our officers. The development of our people will always remain key, and our efforts in this area have also received recognition in the past year. At the Singapore HR Awards 2015 organised by the Singapore Human Resources Institute, NEA received a total of 11 awards, including the Corporate HR Champion Award which recognises creative and physically-disabled. These hawker centres are a pleasant venue for residents to gather with family and enjoy an affordable meal amidst vibrant surroundings. Embracing innovation and leveraging technology A key strategy to address NEA’s diverse challenges is that of leveraging technology. The technologies deployed may not necessarily be new in themselves, but also include those adapted to our needs, to help make the work of our officers more effective and efficient. For example, in the last WY, we utilised data analytics to enhance our dengue control operations, through setting up an islandwide Gravitrap surveillance network comprising 30,000 Gravitraps covering a total of about 5,000 HDB blocks, which is up from the 3,000 Gravitraps previously deployed. Another initiative was the outfitting of our enforcement officers with body-worn cameras, which serves to deter abusive behaviour by offenders towards our officers. To encourage innovative solutions that can help to address the growing demands on environmental infrastructure and services, NEA has fostered collaborations with corporations, government agencies and institutions of higher learning to explore new technologies to enhance the management of environmental issues. For example, in the area of food waste management, NEA and the Ministry of the Environment and Water Resources embarked on a two-year pilot project to reduce food waste. The pilot involved the installation of on-site food waste recycling machines at two hawker centres. The by-products of the machines include liquid bio-fertiliser which can be exported for agricultural uses, or non-potable water which can be used for cleaning the bin centre. NEA ANNUAL REPORT 2015 / 2016 NEA ANNUAL REPORT 2015 / 2016