Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50 Page 51 Page 52 Page 53 Page 54 Page 55 Page 56 Page 57 Page 58 Page 59 Page 60 Page 61 Page 62 Page 63 Page 64 Page 65 Page 66 Page 67 Page 68 Page 69 Page 70 Page 71 Page 72 Page 73 Page 74 Page 75 Page 76 Page 77 Page 78 Page 79 Page 80 Page 81 Page 82 Page 83 Page 84 Page 85 Page 86 Page 87 Page 88 Page 89 Page 90 Page 91 Page 92 Page 93 Page 94 Page 95 Page 96 Page 97 Page 98 Page 99 Page 100 Page 101 Page 102 Page 103 Page 104 Page 105 Page 106 Page 107 Page 108 Page 109 Page 110 Page 111 Page 112 Page 113 Page 114 Page 115 Page 116 Page 117 Page 118 Page 119 Page 120 Page 121 Page 122 Page 123 Page 124 Page 125 Page 126 Page 127 Page 128 Page 129 Page 130 Page 131 Page 132 Page 133 Page 134 Page 135 Page 136 Page 137 Page 138 Page 139 Page 140 Page 141 Page 142 Page 143 Page 144 Page 145 Page 146 Page 147 Page 14852 53 NEAemploysanumberofsystemstotrackandauditthe performance of its cleaning contractors. They include the Field Asset Management System, Cleanliness Quality Management System, Self-Reporting System, Remote Cleanliness Monitoring System and Cleaning Performance Monitoring System. While carrying out enforcement duties, NEA officers often face hostile offenders who refuse to cooperate. Many offenders also turn verbally and physically abusive. To protect our officers and allow them to be more effective, we have begun outfitting our enforcement officers with body-worn cameras since January 2015. These cameras help to deter abusive behaviour by offenders towards our officers, protect our officers against allegations of unprofessional conduct as well as remind our officers to abide by our operational protocol in the execution of their duties. In 2015, all these systems were unified into the Integrated Public Cleanliness Management System. This new system is loaded onto the mobile devices and tablets of NEA officers. Guided by this new system, NEA officers gained better awareness of situations on the ground. They are now able to remotely perform audits of cleaning service providers and monitor the cleanliness of public areas. In essence, the system has allowed NEA field officers to work efficiently. The result is a leap in NEA’s delivery of service in the area of public cleanliness. For developing the system, NEA was bestowed the FutureGov Singapore Award 2015 in the Smart Nation category. Working sharper and smarter Improving efficiency with Integrated Public Cleanliness Management System Body-worn cameras to protect our officers NEA officers equipped with body-worn cameras NEA increasingly utilises smart systems that use big data to draw insights into its operations and public engagement in environmental management and to enhance its efforts in these areas. To increase analytics In FY15/16, NEA conducted the following training on smart systems: Training programmes on smart systems understanding among NEA staff, SEI and the Systems Integration Department launched the Analytics in Government Speaker Series (AGSS) in 2015. SEI also held a public lecture on smart systems for noise management. AGSS lecture on Intelligent Monitoring using Image and Video Analytics Date: 3 August 2015 Participants: 66 NEA staff AGSS lecture on Advanced Analytics with Geospatial Data Date: 9 November 2015 Participants: 52 NEA staff Lecture on Urban Noise Sensing and Active Noise Mitigation by Nanyang Technological University’s researchers Date: 3 December 2015 Participants: 152 practitioners NEA ANNUAL REPORT 2015 / 2016 NEA ANNUAL REPORT 2015 / 2016