Enquiries/ Feedback

S/N	Description	Service Standards
1	General Enquiries	We aim to reply you within 5 working days
1	Complex or case specific but excluding appeals	We aim to reply you within 21 working days
2	NEA Hotline	We aim to answer your call within 20 seconds
3	Customer Service Centre	We aim to attend to you within 15 minutes

Services Catered for Businesses

S/N	Types of Approval/ Licence/ Permit Application/Application for Environmental	Service Standards
S/N	We will process your application upon receipt of complete and accurate submission of all required documents.
1	Foodshop/ Foodstall Licence	Respond to the applicants within 3 working days
2	Hawker Stall Licence	Within 7 working days
3	Toxic Industrial Waste Collector's Licence	Within 7 working days
4	Hazardous Substances Licence/ Permit	Within 7 working days
5	Approval of Transport of Toxic Industrial Waste	Within 7 working days
6	Written Permission to Dispose Treated Toxic Industrial Wastes at Semakau Landfill	Within 7 working days
7	Approval of Type of Industrial Allocation and Location	Within 7 working days
8	Application (EI) for Development Control Submissions	Within 7 working days
9	Development Control (DC)	Within 7 working days
10	Building Plans on Environmental Health	Within 1 working day
11	Building Plans on Pollution Control	Within 7 working days
12	Temporary Occupation Permit (TOP)	Within 7 working days
13	Certificate of Statutory Completion (CSC)	Within 7 working days
14	General Waste Collectors Licence	Within 3 working days
15	Opening of Disposal Account	Within 3 working days
16	Registration/ Deregistration of Vehicles for Refuse Collection	Within 3 working days
17	Energy Label	Within 7 working days
18	Energy Efficiency Improvement Assistance Scheme (EASe)	Within 14 working days

Note: The Service Standards indicated above are intended to be a general guide only. More processing time may be required in certain cases.

National Environment Agency
40 Scotts Road, #13-00
Environment Building
Singapore 228231

Customer Service Centre
40 Scotts Road #02-00
Environment Building
Singapore 228231
Customer Service Centre (Hawkers)
HDB Hub, East Wing, #26-01
480 Lorong 6 Toa Payoh
Singapore 310480