The National Environment Agency (NEA) plans, develops and manages Singapore’s advanced waste management system. An efficient system for waste collection and disposal is critical in Singapore, given our limited land area and dense population.
Our responsibilities include the licensing and regulation of solid waste collection and enforcement of illegal dumping in Singapore.
In 2015, Singapore produced enough incinerable solid waste to fill 1,030 football fields to the height of an average person! This amount would be significantly higher if Singapore did not recycle an almost equivalent amount of waste. Singapore’s output of solid waste has increased significantly over the years: from 1,260 tonnes per day in 1970, to a high of 8,402 tonnes per day in 2015. Latest statistics on solid waste in Singapore can be found here.
Solid waste disposal infrastructure
In the 1960s and 1970s, Singapore relied on a number of landfills around the island to handle the solid waste generated on the island. However, in the late 1970s, space constraints made it clear that an alternative method of solid waste disposal was needed.
NEA adopted waste-to-energy (WTE) incineration as it is able to reduce waste volume by 90%. In 1979, the first WTE plant was opened. Today, the solid waste disposal infrastructure consists of the four WTE plants located at Tuas and Senoko, as well as an offshore landfill, Semakau Landfill.
For more information on the solid waste disposal infrastructure, please click here.
Public waste collection
NEA appoints public waste collectors (PWCs) through an open tender to serve domestic and trade premises in Singapore’s seven geographical sectors. The tender is open to pre-qualified companies that meet the pre-qualification criteria. Successful bidders are awarded contracts to provide waste collection services for the respective sectors over a contract period of seven to eight years. This includes the collection of recyclable materials from households under the National Recycling Programme. Currently, there are four PWCs operating in Singapore and the sectors they are serving are indicated on the map below. The seven sectors will be further consolidated into six sectors when the new contracts for Pasir Ris-Tampines and Bedok commence in 2018. The customer hotlines of the PWCs for feedback and enquiries are as follows:
The customer hotlines of the PWCs for feedback and enquires are as follows:
Veolia ES Singapore Pte Ltd
Pasir Ris-Tampines and Clementi-Bukit Merah sectors: 6865 3140
Colex Environmental Pte Ltd
Jurong sector: 62684775
SembWaste Pte Ltd
Bedok, City-Punggol and Woodlands-Yishun sectors: 1800-278-6135
800 Super Waste Management Pte Ltd
Ang Mo Kio-Toa Payoh Sector: 63663800
Waste collection fees for the seven sectors are available here.
NEA introduced the Uniform Fee (UF) for public waste collection in July 2012 to unify the current disparate fee structure where waste collection fees differ from sector to sector. The UF was introduced in phases and have since been extended to all sectors in Singapore. All HDB households currently pay a uniform fee for waste collection across the island. Read more on the UF scheme here. Click here for the latest press release.
Click here for tips on the disposal of bulky items and garden wastes.
General waste collection
NEA licenses general waste collectors (GWCs) in Singapore as well. GWCs primarily serve commercial and industrial premises.
Each class of GWC is licensed to handle a certain type of waste, as follows:
- Class A: Inorganic waste (construction debris, excavated earth, tree trunks, discarded furniture, appliances, wooden crates, pallets and other bulky items) and recyclables from residential property and other premises covered in section 10(1)(c) of the Environmental Public Health Act
- Class B: Organic waste (food and other putrefiable waste from domestic, trade and industrial premises, markets and food centres)
- Class C: Sludge and grease (sludge from water treatment plants, grease interceptors, water-seal latrines, sewage treatment plants, septic tanks and waste from sanitary conveniences in ships and aircraft)
The application, updating and renewal of General Waste Collector (GWC) licence can be done online. You will need your SingPass to access online services. The annual licence fee is $175.00 (with effect from 1 January 2015). The list of criteria for licence applications is available here. A copy of the safety guidebook for GWC can be downloaded here.
For contacts of companies that collect or process waste for recycling, please click here.
It is an offence to collect waste without a valid GWC licence from NEA. Click here for the Code of Practice for Licensed General Waste Collectors. A full list of GWCs can be found here. A copy of the GWC Licence can be downloaded here. As part of the safety enhancement for hooklifts and containers entering the incineration plants/tuas marine transfer station, all hooklifts and containers have to be inspected by accredited workshops from 1 July 2014 onwards. Interested workshops could apply via Singapore Accreditation Council at https://sacinet.spring.gov.sg/SACiNet/. Accredited workshops have to adhere to the NEA’s inspection checklist template available here
Advisories on Overfilling and Overloading
- The conditions for licence requires GWCs to ensure that open-top containers (OTC) are not overfilled. An Advisory to GWCs to increase awareness and improve safety is available here.
- Overloading can damage a vehicle's chassis and affect its stability during steering and braking. This compromises the safety of both drivers and other road users. An Advisory to increase awareness and safety is available here.
Application for Disposal Account and iWMS for GWCs
Please contact the following should you require clarification on:
- GWC licensing matters - Mr Ho Rongjian at DID: 6708 6079 or email: email@example.com.
- Disposal Accounts and iWMS - Mr David Tang / Ms Teng Guat Hwa at DID: 67319310, fax: 67319731 or email: firstname.lastname@example.org / email@example.com.
- Please call our 24-hour NEA hotline 1800-2255-632 after office hours or if the officers are not at their desks.
Solid waste disposal infrastructure
The solid waste disposal infrastructure consists of four waste-to-energy (WTE) plants located at Tuas, Senoko, Tuas South and an offshore sanitary landfill, Semakau Landfill. Waste collectors sending waste to the disposal facilities must be accompanied by a waybill to indicate the type and source of waste.
Further details on location, fees and waybills for these facilities can be found here.
Visits to the Semakau Landfill or one of the waste-to-energy plants can be arranged by sending us a request.
The illegal dumping of waste of any kind is a serious offence. It pollutes the environment and can be a hazard to public health. If a member of the public observes illegal dumping taking place, they can contact the NEA Call Centre at 1800-CALL-NEA (18002255632) and provide the following information
- Date, time and location of dumping
- Vehicle registration number
- Your name and contact number
All calls are treated with the strictest of confidence.
Additional information on waste management can be found at the following links: