To access our e-services and forms, please visit our ePortal at
www.eportal.nea.gov.sg.
For information on offence details and payment of fines, please visit
www.go.gov.sg/offence.
For general enquiries, we encourage you to use our virtual assistant, Ask Captain Green.
| One-stop Information and Service Centre at HDB Hub |
Services at the One-stop Information and Service Centre for Hawkers at HDB Hub is opened for hawkers with appointments only. For hawkers with transactions that cannot be conducted online, please contact us to make an appointment to visit our centre.
The opening hours for One-stop Information and Service Centre are 8.30am - 5.30pm from Monday to Friday (closed on public holidays).
If you need in-person assistance on accessing our Hawkers related e-services, you may also visit:
ServiceSG Centres
Opening hours:
9am – 6pm
Monday – Sunday (Closed on public holidays)
Our Tampines Hub
1 Tampines Hub Walk
#01-21
Singapore 528523
One Punggol
1 Punggol Drive
#01-01
Singapore 828629
ServiceSG@CCs
Opening hours:
10am – 6pm
Monday – Sunday (Closed on public holidays)
ServiceSG@Bukit Canberra
Bukit Canberra Integrated Sports & Community Hub
#01-62
21 Canberra Link
Singapore 756973
ServiceSG@The Frontier CC
The Frontier Community Place
60 Jurong West Central 3
#01-01
Singapore 648346
ServiceSG@Keat Hong Community Club
2 Choa Chu Kang Loop
#01-01
Singapore 689687
ServiceSG@Nee Soon Central CC
Northpoint City
(Near Berth B8 in Yishun Bus Interchange)
1 North Point Drive
Singapore 768019
ServiceSG@Kampong Chai Chee Community Club
Heartbeat@Bedok
11 Bedok North Street 1
#01-31
Singapore 469662
Note: The Customer Service Centre at the Environment Building is closed permanently.
To report
suspected scams or verify the identity of the NEA officer who has contacted you, call 6225 5632
For more information on scams or to seek scam-related advice, visit
www.scamalert.sg To report issues like cleanliness, pests and maintenance of greenery and infrastructure, you can do so via the dedicated function on OneService app (
App Store |
Google Play store). The app will help to direct your feedback to the relevant Town Council or authorities such as HDB, NEA, LTA and NParks. There is no need for you to indicate which agency is responsible.
For other feedback or enquiry on environmental issues, you may wish to:
| Reporting of potential fraud and related misconduct |
An independent channel to report on incidents of fraud or misconduct occurring within NEA or relating directly to NEA's staff, in good faith, without fear of reprisal, for appropriate investigation and action.
Browse whistleblowing page to access the online whistleblowing channel.
Any feedback or enquiries not relating to potential fraud and related misconduct should be submitted via the
Online Feedback Form or
myENV. Alternatively, please call our hotline at 6225 5632 (i.e. local call) or +65 6225 5632 (i.e. overseas call).
| Suggestions on regulatory matters to Pro Enterprise Panel |